Privacy Policy

 

Privacy Notice

(Updated 25th May 2018) 

Introduction 

We are Aria Commercials Limited. This privacy notice is to let you know how we promise to look after your personal data. This notice explains how we do this and tells you about your privacy rights and how the law protects you. 

Aria Commercials Limited is Registered in England and Wales , No. 09094629. Registered Office: 43 Westbrook Park, Trafford Park Road, Trafford Park, M17 1AY, VAT No. GB249759644. 

What personal information do we collect? 

Communications 

  • What we learn about you from letters, email, and conversations between us. 

Documentary data 

  • Details about you that are stored in documents in different formats, or copies of them, for example Sales Invoices. 

Special types of data 

The law and other regulations treat some types of personal data as special. We do not request from you or collect these types of data.  

Consents 

  • Any permissions, consents or preferences that you give us. 

What types of personal data do we use? 

We use personal data, and group them together like this. 

Data we collect : 

  • Payment and transaction data 
  • When you purchase our products and services 
  • When you apply for a refund 
  • When you talk to us on the phone or online 
  • When you use our website 
  • In emails and letters and texts 
  • If you take part in our competitions or promotions 
  • Information you provide to us by filling in forms on our site 

Data from third parties we work with: 

  • Online Marketplaces ( for example Ebay ) 
  • Card associations and online payment services ( for example Paypal ) 
  • Social networks 
  • Fraud prevention agencies 
  • Government and law enforcement agencies 

Who do we share your data with? 

We may share your personal data with these organisations: 

  • Regulators and other competent authorities 
  • Fraud prevention agencies 

How do we use your data? 

Data Protection law says that we can use personal data only if we have a proper reason to do so. The law says we must have one or more of these reasons: 

  • To fulfil a contract we have with you 
  • When it's our legal duty 
  • When it's in our legitimate interest 
  • When you consent to it 

Below is a list of all the ways that we may use your personal data, and which of the reasons we rely on to do so. Our legitimate interests are also below. 

Serving our customers 

What we use your personal data for: 

  • To deliver our products and services 
  • To manage our relationship with you or your business 
  • To develop new ways to meet our customers’ needs and to grow our business 
  • To study how our customers use our products and services 

Our reasons: 

  • Your consent 
  • Fulfilling contracts 
  • Our legitimate interests 
  • Our legal duty 

Our legitimate interests: 

  • Keeping our records up to date 
  • Developing products and services, and what we charge for them 
  • Seeking your consent when we need it to contact you 
  • Being efficient about how we fulfil our legal and contractual duties 

Reducing crime and operating in a safe and lawful manner 

What we use your personal data for: 

  • To detect, investigate, report, and seek to prevent fraud 
  • To manage risk for us and our customers 
  • To obey laws and regulations that apply to us 
  • To respond to complaints and seek to resolve them 

Our reasons: 

  • Fulfilling contracts 
  • Our legitimate interests 
  • Our legal duty 

Our legitimate interests: 

  • Developing and improving how we deal with fraud, as well as doing our legal duties in this respect 
  • Complying with regulations that apply to us 
  • Being efficient about how we fulfil our legal and contractual duties 

Operating our business effectively 

What we use your personal data for: 

  • To run our business in an efficient and proper way. This includes managing our business capability, financial position, communications, corporate governance, planning, and audit. 

Our reasons: 

  • Our legitimate interests 
  • Our legal duty 

Our legitimate interests: 

  • Complying with regulations that apply to us 
  • Being efficient about how we fulfil our legal and contractual duties 

What happens if you choose not to give us your personal data? 

We may need to collect personal data by law. 

If you choose not to give us this personal data, it may delay or prevent us providing our products or services to you.  

How will we treat children’s privacy? 

If you are a parent or guardian and you are aware that your child (under 13) has provided us with personal data, please contact us using one of the methods in the how to contact us section so that we will be able to take the necessary actions. 

How long will we keep your personal data? 

What data: 

  • Personal data including transaction history and complaints 

For how long: 

  • Up to Six Years after last contact 

Our reasons: 

  • Keeping our records up to date, working out which of our products and services may interest you and telling you about them 
  • To respond to any questions, claims or complaints 
  • Complying with regulations that apply to us 
  • Being efficient about how we fulfil our legal and contractual duties 

Do you want us to share what personal data we have about you, with you? 

If you want us to share what information we have about you, please let us know. See the how to contact us section below for all the different ways you can get in touch. Sometimes you may be asked to provide proof of identity before we show you your personal data this helps us prevent unauthorised access. 

Is the personal data we have about you incorrect? 

You have the right to question any information we have about you that you think is wrong or incomplete. Please contact us using one of the methods in the how to contact us section or you can update details via your online account. If you do, we will take reasonable steps to check its accuracy and correct it. 

Do you want us to stop using your personal data? 

You have the right to object to certain ways that we use your personal data, or to ask us to delete, remove, or stop using your personal data if there is no need for us to keep it. This is known as the ‘right to object’ and ‘right to erasure’, or the ‘right to be forgotten’. In some cases, there will be legitimate, legal, or other official reasons for us to keep your data. But please tell us if you think that we should not be using it.It may be possible for us to restrict the use of your data. This means that it would only be used for certain activities, such as legal claims or to exercise legal rights 

You can ask us to restrict the use of your personal data if: 

  • It is not accurate 
  • It has been used unlawfully but you don’t want us to delete it 
  • It’s not relevant any more, but you want us to keep it for use in legal claims 
  • You have already asked us to stop using your data but you are waiting for us to tell you if we can keep on using it 

If you want to object to how we use your data, ask us to delete it or restrict how we use it, please contact us using one of the methods in the how to contact us section. 

AriaBikes.com is the website of Aria Commercials Limited, a company registered in England.

Aria Commercials Limited complies with the Data Protection Act 1998 in relation to all processing of data supplied to us by users and other personal data in our possession for any reason.

We do not store credit card details nor do we share customer details with any 3rd party.

Every effort is made to keep our website constantly updated.

How to contact us 

If you have any questions or want more details about how we use your personal data, please let us know. We’ve provided a few different ways for you to do this, so please pick the one you would prefer to use: 

Email: service@ariacommercials.co.uk  

Telephone: Customer Resolutions: 07470 137479 

Address: Customer Resolutions, Aria Commercials Limited, 43 Westbrook Park , Trafford Park Road , Trafford Park , M17 1AY

You also have the right to complain to the Information Commissioner’s Office. You can use the relevant section of the Information Commissioner's Office website to do this. 

Cookies 

So, what are Cookies exactly? Simply put, they're tiny files automatically downloaded to any device you use when you visit our website (could be on your computer, tablet, mobile phone or more). They're designed to make your visit quicker, easier, and better. They can also let us know how well our site is working, and tailor your experience on our website. 

 Battery Declaration

As a producer of automotive batteries under the Waste Batteries and Accumulators Regulations 2009, we Aria Commercials Limited are obliged to collect, free of charge and within a reasonable time, waste automotive batteries (12V 5Ah , Lead Acid) for treatment and recycling from final holders. We are required to do this in any calendar year we place new automotive batteries on the market. 

If you require us to take back any automotive batteries, please contact us at: service@ariacommercials.co.uk

07470 137479

43 Westbrook Park , Trafford Park Road , Trafford Park , M17 1AY

We will agree the necessary arrangements for the collection, proper treatment and recycling of the waste automotive batteries.