Terms & Conditions
Terms & conditions
Cancellation you may cancel your order with us anytime up to 7 days after day of delivery and any payment made will be refunded. The goods must be unused and in the original packaging. Providing these conditions are met we will refund the cost of the received goods. Please note this payment does not include the original postage charges or the return postage costs. The customer is responsible for the safe return of all goods and must make sure that the items / items are carefully repackaged in the same manner as they were received. Refunds are made via the same method used for the original payment
Dispatch: we aim to dispatch goods within 24hrs of completion of payment process for orders paid by credit/debit card or bank transfer. Orders paid by cheque will not be dispatched before clearance of cheque. We will post items via the delivery method selected either courier or our own vans.
All goods over £50 are delivered via a carrier service, between 8:30am and 5:30pm monday - friday, and require a signature upon receipt and the following applies: uk mainland customers - delivery is made by carrier, if you cannot arrange for someone to be available to sign for the goods, please let us know immediately for an alternative delivery date or alternative delivery address to be scheduled.
Uk offshore customers/eu customers - as above except delivery is between 2 - 7 days depending on destination country. You will be notified of an approximate delivery date. International customers - as above except once posted it is out of our control. Upon ordering a product for international delivery you are accepting that if for any reason the goods are held up or seized at your countries customs it is your responsibility to try and have them released and any costs incurred or loss is accepted by you. You also need to be aware that our delivery costs do not include any duty or taxes that may be payable in your country.
Delivery charges: these are priced per item based on weight and value; special rates apply for bulk orders. We reserve the right even after confirming your online order via email to obtain quotes from delivery companies for the cost of delivery of your item and if delivery cost is found to be more than the price previously charged to give you the option to pay the extra to have it delivered or to have a full refund. We will not be obligated to deliver the item at the previously charged price and put us in a loss making situation. Goods are dispatched 24 hours after order or the next working day.
Faulty / damaged goods you must take responsibility for checking over the goods and unpacking whilst the delivery driver waits if necessary. In the unlikely event that the goods received are faulty or damaged, you must sign for the goods as damaged. If you sign to say that they are received in good condition we must assume that they were in good condition when delivered or you have confirmed acceptance of the goods in this damaged condition. You must notify us within 24 hours of delivery either by email or telephone or else a damage claim may not be possible. Depending upon the extent of the fault / damage, you may be sent replacement parts if possible or you will be asked to return the goods in their original packaging (where possible) to our address. In the event you are asked to return the goods, you will be offered a replacement, providing there is no evidence of misuse. Damaged items must be reported within 24 hours of receiving the goods.
Warranty for buyers who wish for the item to be returned to them, the postage and packing fee will be required to be paid when the item is returned. Please contact us for a returns number before returning any item. When we accept the return of a product for repair, we will where possible use our own labour force to make the repair. However if we need parts from the manufacturer we will order them. Due to the process and logistics involved, it may take up to 6 weeks for a product to be received. Parts arrive from the relevant manufacturer for repair and then finally sent back to the customer, however the average time is 1 week. Servicing & maintenance in order not to invalidate the manufacturer’s warranty, all vehicles purchased must be regularly maintained in line with the manufacturer’s guidelines. Regular servicing as outlined in the manufacturers handbook (supplied) must be undertaken, service can be carried out by a suitably qualified person and an original invoice of any work carried out must be retained. In the event of any warranty claim, all of these original documents must be available for inspection in order for the claim process to begin.
The warranty: all warranties offered will be our return to base (rtb) warranty. That is, the customer is responsible for returning the product to our warehouse and collecting the product once it has been repaired. This warranty provides labour if required and new parts free, if the product breaks down due to faulty manufacture or in normal use; we will replace all parts for free. If you require us to mail you replacement parts for diy fitment that can be arranged however we will not pay for labour by a third party and faulty items will need to be received by us before replacement parts can be sent.
We offer 14 days warranty on all our products and accessories . All on/off road products and vehicles sold by us are supplied with a 14 day free parts guarantee, this means that if any normal part becomes defective within the 14 days of purchase we will replace the defective part/ parts with new ones for free. You will also be required to return the defective part / parts before we can post out any new parts. The warranty does not cover missuse, stunt riding, none servicing and bad repair or alterations. Within this period we will replace any non wearable part if it is proven to have a manufacturing fault. Should the part fail due to neglect, abuse, accident, corrosion, lack of regular maintenance or modifications not approved by us, then all parts of the warranty will be void. Errors and emissions excluded. This does not cover:-inappropriate use, incorrect operation or a fault created through incorrect fitting- (e.G. The warranty does not cover impact damage, hazardous liquid damage, exposure to extreme heat/cold or other damage caused by acts of god or incorrect fitment) or vandalism- damage caused by others. Glass & paint - any item that contains glass or is painted will be covered but the glass and paint itself cannot be covered under warranty as this is considered fragile and could be broken, damaged or scratched in numerous ways. Should you remove or require us to remove any item once fitted we will not be held responsible to 'make good' any holes or modifications that were required during the fitting process. As with all products we offer a 14 day parts only warranty. This does not cover engines seizers and punctures as this could easily be caused by insufficient 2 stroke oil or the terrain the vehicles have been travelling on. Also please note that once the machines have been started and used they cannot be returned for a refund. But we will help with replacement parts wherever possible. Please only purchase one of our products if you understand our warrantee and guarantee procedure. Due to the nature of use of these machines it would be impossible to warranty beyond the 14 days stated.
Before use, all nuts / bolts, tyres and steering, chain tension, oil mixture, brakes, carburetter, fuel pipes, fuel filters, pull start, spark plug, wiring and all serviceable parts should be checked by a competent adult before every use. It is recomended that a qualified mechanic should assemble and check over all aspects of the product before allowing any persons to use the bike, quad or mini moto off road. Accident damage should be attended to immediately and damaged parts replaced immediately. Helmets and suitable protective equipment should be used at all times and always use our products under strict adult supervision. The purchaser is responsible for all returned items (rtb). All returned postage costs are to be paid by the customer, and under no circumstances will the returned postage be paid for us.
Legal declaration and disclaimer
All vehicles supplied are not road legal and should under no circumstances be used on the public roads. The purchaser is solely responsible for the use of the item and must strictly adhere to all laws that are in force. Do not use on wet, oily or icy surfaces. Our products are designed for both adults and children from 14 years upwards, but children should be supervised at all time when riding the bike by a responsible adult.
Purchaser accepts full responsibility & releases us of any and all personal injuries, fatal injuries, any losses , costs, or damages incurred as a result of the purchaser's operation of this item. The purchaser is solely responsible for the maintenance and safety of the product. The purchaser is solely responsible for understanding and abiding by all governmental / police laws for operation of this product purchased.
Pictures and images pictures and images throughout this site are used for illustration purposes only, from time to time product packaging may vary slightly.
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